Diverse IT request options
You can reach IT Support via phone, email, a dedicated client portal, or through our mobile app, providing flexibility and accessibility for seamless communication and resolution of IT issues
24/7/365
Professional IT Support starts here
BitsCreek’s experienced and dedicated teams provide proactive, straightforward, and friendly managed IT support services for your business.
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A simple user friendly customization
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All important in one place
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Automated workflows
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Individual integration
24/7 Support
Work with dedicated account managers to ensure your IT functions operate at their fullest around the clock.
Time Tracking
Advanced time tracking solutions ensure efficient project management, accurate billing, and enhanced productivity, keeping your business operations seamless and transparent.
Flexible with ticketing systems
Whether you prefer to use our comprehensive ticketing solution or integrate with your existing system, BitsCreek offers flexibility to accommodate your preferences
World standards
Follow industry-leading frameworks such as ISO 27001 and ITIL.
Best Performance
We guarantee rapid response times of less than 15 minutes to address any IT issues promptly
High Security
Benefit from our robust security measures designed to protect your sensitive data and IT systems, providing peace of mind and safeguarding your business against potential threats.
Customizable packages
We understand that every business has unique IT support needs. That’s why we offer flexible plans that can be tailored to suit your specific requirements
SLA 99.99%
Infrastructure Management
Bitscreek offers comprehensive managed services to clients in an outsourced model, complete with clearly defined service level agreements (SLAs), escalation procedures, and governance frameworks.
Servers management
This includes the installation, configuration, monitoring, and maintenance of servers to ensure they operate seamlessly, supporting business applications and processes. Additionally, we handle capacity planning to prepare for future growth.
Network management
We manage network infrastructure, including routers, switches, firewalls, and VPNs, to ensure seamless connectivity, efficient data transfer, and robust protection against security threats. Our network management services also encompass troubleshooting and optimizing network performance.
Storage management
We handle data storage solutions, including storage area networks (SANs) and network-attached storage (NAS). This involves data backup, disaster recovery planning, and ensuring data integrity and accessibility.
Database management
Databases are crucial for storing and managing vital business information. Our database management services cover installation, configuration, maintenance, performance tuning, and cybersecurity.
Security management
IT infrastructure managed services prioritize cybersecurity by implementing robust security policies, continuously monitoring for vulnerabilities and threats, and taking proactive measures to safeguard the organization’s IT assets and data.
Monitoring and reporting
Continuous IT infrastructure monitoring is essential to managed infrastructure services. It involves real-time tracking of performance metrics, identifying bottlenecks or issues, and generating reports for analysis and informed decision-making.
SLA 99.99%
DevOps
Whether you are planning to adopt DevOps for the first time or scale it across your enterprise, our comprehensive suite of DevOps services can help you select the right strategy, tools, and skills to drive increased adoption.
Simply faster
When you choose DevOps services from Bitscreek, your organization can develop more stable products and release them to market faster. Our clients have experienced up to a 50% increase in time to market through streamlined software delivery and deployment.
Increased efficiency
With BitsCreek’s DevOps services, you can develop products with significantly greater efficiency. Leveraging automation, integration, and ongoing measurement powered by actionable insights, we help you achieve the desired velocity for your business operations and continuously innovate your business processes.
Superior Detection & Correction
As part of our DevOps service, we implement automation testing, providing a feedback mechanism for quick error detection and resolution.
Enhanced Security
BitsCreek ensures maximum security by leveraging Continuous Vulnerability Assessment & Penetration Testing (VAPT) scans using industry-leading tools like Burp and Qualys. By integrating security early in the application lifecycle, we incorporate the best security practices to enhance availability and reduce the risk of data breaches.
Better Collaboration
BitsCreek follows industry-best practices to unify open source, inner source, and DevOps, driving collaboration and efficiency. We ensure that code review is integrated into the development process, allowing both internal and external teams to share work, discuss changes, and review feedback in one place. This DevOps culture also facilitates the implementation of larger transformational projects within the organization.
Quicker Feedback & Continuous Improvement
Due to frequent deployments, developers often receive more feedback on software quality, which can sometimes overwhelm and slow down their response times. However, with BitsCreek’s DevOps approach, developers can respond promptly. We foster an environment of continuous learning, enabling developers to optimize performance, deployment time, and costs through efficient testing practices. This approach ensures quicker feedback loops and enhances overall software quality and delivery speed.
SLA 99.99%
Cyber Security Services
Our intelligence and expertise provide a new level of cyber-immunity, ensuring robust protection against evolving cyber threats.
Penetration testing
Our penetration testing team specializes in identifying cybersecurity vulnerabilities before any potential intruder can infiltrate your network or computer system. This proactive approach helps safeguard your infrastructure against security breaches.
Virtual CISO
We offer Virtual Chief Information Security Officer (vCISO) services, providing specialized cybersecurity expertise to your organization. Our vCISO can design a robust cybersecurity program tailored to your needs, significantly reducing risk and enhancing security posture.
Payment Systems Security Assessment
Comprehensive analysis of the hardware and software components of various payment systems, revealing potential fraud scenarios and vulnerabilities that can result in financial transaction manipulation.
Cyber Security Consulting
Our Cyber Security Consulting brings years of experience from projects with some of the world’s largest organizations. Tap into this expertise on demand to support and enhance your projects.
Smart Technologies and IoT Security Assessment
A detailed evaluation of highly-interconnected devices and their backend infrastructure involves identifying vulnerabilities across firmware, network, and application layers. This assessment aims to uncover potential security weaknesses and ensure robust protection against cyber threats.
Compliance
We assist organizations of all types in meeting GLBA, HIPAA, and SOC2 compliance requirements. Our services range from focused risk assessments to comprehensive strategies for achieving and maintaining compliance. Our compliance experts are equipped to handle any challenges your organization may face in meeting regulatory standards.